Wimbledon Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Wimbledon Carpet Cleaners provides cleaning services to residential and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions, so please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, company or organisation that requests or pays for cleaning services from Wimbledon Carpet Cleaners.
Company means Wimbledon Carpet Cleaners, the provider of cleaning services.
Services means any carpet, upholstery, rug, hard floor, mattress or related cleaning service provided by the Company.
Premises means the property or location where the Services are to be carried out.
Technician means any employee, contractor or representative appointed by the Company to perform the Services.
Agreement means the contract between the Customer and the Company comprising these Terms and Conditions and the confirmed booking details.
2. Scope of Services
The Company will provide the Services as described at the time of booking and set out in the confirmation provided to the Customer. The exact scope may include, but is not limited to, carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, deodorising and related services.
Any additional tasks requested by the Customer that fall outside the agreed scope may be accepted at the Companys discretion and may incur additional charges, which will be confirmed with the Customer before proceeding.
3. Booking Process
Bookings may be requested by the Customer by phone, online form or other booking methods made available by the Company from time to time. A booking is only deemed accepted and confirmed when the Company issues a written or verbal confirmation, which may include the date, time, location, scope of Services and indicative price.
The Customer must provide accurate information at the time of booking, including the type of property, approximate room sizes, number of items to be cleaned, access details, parking information and any known issues such as heavy soiling, stains or pet contamination.
The Company reserves the right to amend the estimated duration and cost of the Services if the information supplied by the Customer is incomplete or inaccurate, or if the actual condition of the Premises or items to be cleaned differs significantly from that described at the time of booking.
The Customer is responsible for ensuring that someone with authority to grant access to the Premises is present at the agreed start time, unless alternative arrangements have been agreed in advance.
4. Access and Parking
The Customer must provide safe and reasonable access to the Premises, including entry to all areas that are to be cleaned. The Customer must ensure that all necessary keys, access codes or permits are available at the agreed start time.
Where parking restrictions apply near the Premises, the Customer is responsible for arranging suitable parking for the Technician and for any permits or charges applicable. If parking cannot be arranged, the Company may be unable to carry out the Services, and a cancellation or call-out fee may apply.
5. Customer Responsibilities
The Customer must ensure that the Premises are ready for cleaning. This includes moving small and easily movable items, valuables and fragile objects, and clearing floors and surfaces in the areas to be cleaned, unless otherwise agreed.
Large or heavy furniture, such as wardrobes, bookcases, large sofas or appliances, will not be moved by the Technician unless specifically agreed. Any movement of such items is at the Customers risk and must be done safely before the Technician arrives, where requested.
The Customer must inform the Company of any pre-existing damage, wear, discolouration, loose or frayed carpeting, unstable furniture, water damage or other issues that could affect the outcome or safety of the Services.
The Customer must ensure that electricity and running water are available at the Premises for the duration of the Services, unless expressly agreed otherwise.
6. Pricing and Quotations
Prices are usually provided as fixed quotations based on the information supplied by the Customer at the time of booking. The Company reserves the right to revise the quotation if the information supplied is inaccurate or incomplete, or if the condition or size of items to be cleaned is substantially different from what was originally described.
Where it is not possible to provide a fixed quotation in advance, the Company may charge based on time spent, minimum call-out charges and any materials used. These details will be explained to the Customer before work begins.
All prices are stated in pounds sterling and are exclusive or inclusive of any applicable taxes according to the Companys current pricing policy, as communicated to the Customer at the time of booking.
7. Payments
Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due immediately upon completion of the Services for domestic Customers, and within the agreed credit period for business Customers who have prior written approval for credit terms.
The Company may accept payment by cash, card or bank transfer, subject to the payment methods available at the time of the booking. The Customer is responsible for ensuring prompt payment in full.
The Company reserves the right to require a deposit or prepayment to secure a booking, particularly for larger jobs or commercial work. Deposits may be non-refundable where the Customer cancels without giving the required notice, as set out in the cancellation section below.
If payment is not received when due, the Company may charge interest on the outstanding amount at a reasonable rate, and may take steps to recover the debt, including legal action where necessary. Any recovery costs incurred may be added to the Customers account.
8. Cancellations and Rescheduling
The Customer may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise specified in the booking confirmation, at least 24 hours notice prior to the scheduled start time is required for domestic Customers, and at least 48 hours notice for commercial Customers.
If the Customer cancels or reschedules with less notice than required, the Company reserves the right to charge a late cancellation fee, which may be a percentage of the quoted price or a fixed call-out charge. Any deposit paid may be retained in full or in part to cover such fees.
If the Technician is unable to gain access to the Premises at the agreed time, or if the Services cannot be carried out due to circumstances within the Customers control, this may be treated as a late cancellation and the relevant fee may apply.
The Company reserves the right to cancel or reschedule a booking at any time due to reasons beyond its control, including but not limited to staff illness, equipment failure, severe weather, transport disruptions or safety concerns. In such cases, the Company will notify the Customer as soon as reasonably practicable and offer a new appointment time. Any deposit paid will be transferred to the rescheduled booking or refunded where appropriate.
9. Service Standards and Limitations
The Company aims to carry out the Services with reasonable care and skill and in accordance with industry practices. However, the success of cleaning treatments can be influenced by factors beyond the Companys control, such as the age, type and condition of carpets and fabrics, pre-existing stains or damage, and prior use of cleaning products by the Customer.
The Company does not guarantee the complete removal of all stains, odours or marks. Some stains may be permanent and may not respond to any treatment. The Technician will advise the Customer if, in their professional opinion, certain results may not be achievable.
The Customer acknowledges that certain materials may react unpredictably to cleaning products or processes, particularly where the Customer has not disclosed previous treatments, spillages or the nature of the fibres. The Company will not be liable for damage arising from such undisclosed conditions, provided reasonable care and skill have been exercised.
10. Liability
The Company will be liable for loss or damage directly caused by its negligence or breach of contract, subject to the limitations set out in these Terms and Conditions.
The Company will not be liable for any indirect or consequential loss, loss of profits, loss of business, loss of opportunity or loss of reputation arising from or in connection with the Services.
The Companys total liability to the Customer in respect of any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total amount paid or payable by the Customer for the specific Service giving rise to the claim, except where such limitation is not permitted by law.
Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
11. Damage and Complaints
If the Customer believes that the Company has caused damage to property or items at the Premises, the Customer must notify the Company as soon as reasonably possible and no later than 48 hours after completion of the Services. The Customer should provide details and, where possible, photographs of the alleged damage.
The Company will investigate any complaint and may request access to inspect the damage. The Customer must not repair, replace or dispose of any allegedly damaged item without giving the Company a reasonable opportunity to inspect it, unless urgent action is required for safety or to prevent further damage.
Where the Company is found to be responsible for damage, it may at its option repair the damage, arrange for a third party to repair it, replace the damaged item with a similar item of equivalent value, or offer fair compensation.
12. Waste Handling and Environmental Regulations
The Company will handle and dispose of waste generated during the provision of the Services in accordance with applicable environmental legislation and local waste regulations. This may include the disposal of dirty water, used consumables and vacuumed debris.
Waste removed from the Premises will be disposed of through authorised facilities. The Company will not handle or remove hazardous or regulated waste, including but not limited to asbestos, clinical waste, sharp objects, chemical waste, or any material identified as dangerous. If such waste is discovered, the Technician may suspend work until it is safely removed by a licensed contractor.
The Customer is responsible for informing the Company of any known hazards or contamination at the Premises. The Company reserves the right to refuse to handle any material it reasonably believes to pose a risk to health, safety or the environment.
13. Health and Safety
The Company will carry out the Services in a manner consistent with relevant health and safety requirements. The Technician may refuse to perform or may suspend the Services if they consider that conditions at the Premises are unsafe, unsanitary or otherwise pose a risk to health or safety.
The Customer must ensure that children, pets and other occupants remain clear of the areas being cleaned and any equipment or cables in use during the Services. Some areas may remain damp or slippery immediately after cleaning, and the Customer must take appropriate care.
14. Personal Data
The Company may collect and process personal data relating to the Customer for the purposes of arranging and delivering the Services, handling payments, and managing the relationship with the Customer. Any such data will be handled in accordance with applicable data protection laws.
The Customer is responsible for ensuring that the contact details provided are accurate and kept up to date, and for informing the Company of any changes that may affect bookings or communication.
15. Force Majeure
The Company will not be liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, fire, flood, pandemic, strikes, transport disruptions, power failures or acts of government. In such circumstances, the Company may suspend the Services or cancel the booking without liability, but will use reasonable efforts to rearrange the appointment.
16. Amendments to Terms
The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that specific Agreement. The Customer is encouraged to review the current Terms and Conditions before making each booking.
17. Governing Law and Jurisdiction
These Terms and Conditions and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
18. Entire Agreement
These Terms and Conditions, together with the confirmed booking details, constitute the entire Agreement between the Customer and the Company in relation to the Services and supersede any previous agreements, understandings or arrangements, whether written or oral.
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.
By placing a booking with Wimbledon Carpet Cleaners, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.